|Dear Ms. Moore:
Last week, we closed on property in Newport News at -----. My son has recently taken a job in an engineering firm in Newport News, and we had a very short time period in which to find adequate housing for him. A friend and client of mine here in Richmond who is with Long and Foster recommended another realtor initially and, for whatever reason, the first weekend we went to look for housing she only had one property lined up to see. After that weekend, I talked to my friend and asked for another referral and he recommended Teresa Cline of your firm.
From the moment we contacted her, she invested a surprising amount of time and energy into compiling a list of potential properties and arranging times for us to see them. Since we live in Richmond and since we only had a short period of time in which to find a house, her efficient efforts in arranging our time were greatly appreciated.
She also helped us to focus our search after looking at several representative properties, and the property we ultimately purchased was actually one that was for sale by owner that we noticed while looking at another property in the same development.
Even though I am an attorney and do a fair amount of residential real estate work, it is not my specialty, and I asked Teresa to assume that I knew nothing about the process. She carefully and professionally explained the process to both my wife and I and our son, and I think it was a great learning experience for him also.
Teresa's actions all throughout our contact with her have been exemplary, and I want you to know what an exceptional job she did for us.
In addition, we appreciate the service your firm offers to transfer utilities, and Lori Neal was pleasant, fast and efficient in arranging that for us.
Gary B. Patterson, August 2005
Saunders, Cary & Patterson